Intermountain Gas COVID-19 Payment Plan
Intermountain Gas Company has established special payment plans for customers who have experienced a financial hardship as a result of the COVID-19 pandemic. These plans are tailored to fit your individual financial situation. Please contact us at 800-548-3679 to discuss how we can best help you maintain service.
Beyond our COVID-19 Payment Plan, we are also able to direct you to federal, state, and local resources that offer financial assistance for those who qualify. More information about these programs is listed below.
Crisis Assistance Available for Those in Need
Crisis Assistance is available year-round to any income-eligible applicant.
*PARTICIPANTS MAY NOT RECEIVE MORE THAN 0NE (1) CRISIS PAYMENT IN A TWELVE (12) MONTH PERIOD.
Idaho provides Crisis Assistance benefits to any household that is income-eligible, 60% of the State Median Income based on 30 days of eligible income*, and:
- Has a bill with arrearages;
- A past due bill;
- Has less than 48 hours of bulk fuel; or
- Has had their utility service disconnected.
The maximum crisis benefit* authorized without Idaho Department of Health and Welfare (IDHW) approval is $750. If a participant requires a benefit of more than $750, the agency must receive approval from IDHW via the Crisis Request Over $750 Form.
*The maximum Crisis benefit allowable is $3,500.00
Allowable Crisis Expenditures:
- Bill Assistance
- Disconnection/Reconnection Fees
- Utility Poles/Gas line Hookups*
- Heating System Repairs
- Heating System Replacements*
- Cooling System Repairs
- Cooling System Replacement*
- Wood Stove Purchase*
- Pellet Stove Purchase*
* Requires prior approval from IDHW
FY2022 Idaho Crisis Assistance Income Calculation (60% of State Median Income)
|Household Size||1 Person||2 Person||3 Person||4 Person||5 Person||6 Person|
|Maximum Annual Income||$25,363||$33,167||$40,971||$48,776||$56,580||$64,384|
|Maximum Monthly Income||$2,113.58||$2,763.92||$3,414.25||$4,064.67||$4,715.00||$5,365.33|
*Add $7,080.00 per additional person. Always check with the appropriate managing agency to ensure the most accurate guidelines.
Need a helping hand with your heating bills?
The Low Income Heating Assistance Program (LIHEAP) is a federally funded program that provides a one-time (per program year) benefit to assist with heating costs. LIHEAP helps eligible low-income families pay a portion of the costs for heating their homes in Idaho’s winter months. Energy conservation education is also available.
The Weatherization Assistance Program (WAP) helps eligible low-income families conserve energy, save money, and improve living conditions by repairing or replacing heat sources (heaters, furnaces, etc.), installing insulation, weather stripping, and caulking around windows and doors.
More information about these programs is available on the Idaho Community Action Partnership website.
Other Assistance Programs
Because of an unforeseen family emergency or financial hardship, some people have difficulty paying their heating bills and may be eligible for assistance through one of the Heating Assistance Programs.
Project Share and Project Warmth are community programs that may be able to assist you. Also, if you live in the Treasure Valley, the Keep Kids Warm fund is available to assist with heating costs for low-income families with children. If you would like to make a one-time contribution or an automatic monthly pledge amount to any of these programs, please complete the Pledge Card and return it with your natural gas payment or mail to: P.O. Box 7608; Boise, ID 83707-1608.
Search and connect to support through findhelpidaho.org. Financial assistance, food pantries, medical care, and other free or reduced-cost help is available.
211 works a bit like 911. Calls to 211 are routed by the local telephone company to a local or regional calling center. The 211 center’s referral specialists receive requests from callers, access databases of resources available from private and public health and human service agencies, match the callers’ needs to available resources, and link or refer them directly to an agency or organization that can help.
Types of Referrals Offered by 211
- Basic Human Needs Resources – including food and clothing banks, shelters, rent assistance, and utility assistance.
- Physical and Mental Health Resources – including health insurance programs, Medicaid and Medicare, maternal health resources, health insurance programs for children, medical information lines, crisis intervention services, support groups, counseling, and drug and alcohol intervention and rehabilitation.
- Work Support – including financial assistance, job training, transportation assistance and education programs.
- Access to Services in Non-English Languages – including language translation and interpretation services to help non-English-speaking people find public resources (Foreign language services vary by location.)
- Support for Older Americans and Persons with Disabilities – including adult day care, community meals, respite care, home health care, transportation and homemaker services.
- Children, Youth and Family Support – including child care, after-school programs, educational programs for low-income families, family resource centers, summer camps and recreation programs, mentoring, tutoring and protective services.
- Suicide Prevention – referral to suicide prevention help organizations.