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intermountain gas low income assistance information and covid 19 payment plan

Intermountain Gas COVID-19 Payment Plan

Intermountain Gas Company has established special payment plans for customers who have experienced a financial hardship as a result of the COVID-19 pandemic. These plans are tailored to fit your individual financial situation. Please contact us at 800-548-3679 to discuss how we can best help you maintain service.

Beyond our COVID-19 Payment Plan, we are also able to direct you to federal, state, and local resources that offer financial assistance for those who qualify. More information about these programs is listed below.

Crisis Assistance Available for Those in Need

Crisis Assistance is available year-round to any income-eligible applicant.


Idaho provides Crisis Assistance benefits to any household that is income-eligible, 60% of the State Median Income based on 30 days of eligible income*, and:

  • Has a bill with arrearages;
  • A past due bill;
  • Has less than 48 hours of bulk fuel; or
  • Has had their utility service disconnected.

*Funds received as part of the 2020 stimulus will NOT be counted as income.

The maximum crisis benefit* authorized without Idaho Department of Health and Welfare (IDHW) approval is $750. If a participant requires a benefit of more than $750, the agency must receive approval from IDHW via the Crisis Request Over $750 Form.

*The maximum Crisis benefit allowable is $3,500.00

Allowable Crisis Expenditures:

  • Bill Assistance
  • Disconnection/Reconnection Fees
  • Utility Poles/Gas line Hookups*
  • Heating System Repairs
  • Heating System Replacements*
  • Cooling System Repairs
  • Cooling System Replacement*
  • Wood Stove Purchase*
  • Pellet Stove Purchase*

* Requires prior approval from IDHW

FY2020 Idaho Crisis Assistance Income Calculation (60% of State Median Income)

Idaho SMI for 4-person Family: $70,322
Household Size 1 Person 2 Person 3 Person 4 Person 5 Person 6 Person
Maximum Annual Income $21,940 $28,691 $35,442 $42,193 $48,944 $55,695
Maximum Monthly Income $1,828 $2,391 $2,954 $3,516 $4,078 $4,641

In accordance with 45 CFR 96.85, 60 percent of each State’s estimated median income for a four-person family is multiplied by the following percentages to adjust for household size for LIHEAP: 52 percent for one person, 68 percent for two persons, 84 percent for three persons, 100 percent for four persons, 116 percent for five persons, and 132 percent for six persons. For each additional household member above six persons, add three percentage points to the percentage for a six person household (132 percent), and multiply the new percentage by 60 percent of the State’s estimated median income for a four-person household.
Example: For a 7-person household the maximum monthly income allowable will be calculated as: (70322*.6) x (1.32+.03) ÷ 12 = 4746.73

Need a helping hand with your heating bills?

The Low Income Heating Assistance Program (LIHEAP) is a federally funded program that provides a one-time (per program year) benefit to assist with heating costs. LIHEAP helps eligible low-income families pay a portion of the costs for heating their homes in Idaho’s winter months. Energy conservation education is also available.

The Weatherization Assistance Program (WAP) helps eligible low-income families conserve energy, save money, and improve living conditions by repairing or replacing heat sources (heaters, furnaces, etc.), installing insulation, weather stripping, and caulking around windows and doors.

More information about these programs is available on the Idaho Community Action Partnership website.

Other Assistance Programs

Because of an unforeseen family emergency or financial hardship, some people have difficulty paying their heating bills and may be eligible for assistance through one of the Heating Assistance Programs.

Project Share and Project Warmth are community programs that may be able to assist you. Also, if you live in the Treasure Valley, the Keep Kids Warm fund is available to assist with heating costs for low-income families with children. If you would like to make a one-time contribution or an automatic monthly pledge amount to any of these programs, please complete the Pledge Card and return it with your natural gas payment or mail to: P.O. Box 7608; Boise, ID 83707-1608.