As the situation with COVID-19 (coronavirus) continues to evolve, Intermountain’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, an essential service which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Beginning September 1st, 2020, Intermountain Gas is lifting our suspension of disconnections and late fees for accounts with a past due balance. If your account is past due, please contact Customer Service to pay your bill or to set up a payment plan to avoid a disconnection. We have payment plans designed specifically for those impacted financially by COVID-19. We can also direct you to federal, state, and local agencies that provide financial assistance to pay utility bills. Click here for additional information on financial assistance.
