A Message from Our President & CEO Regarding the COVID-19 Pandemic
As the situation with COVID-19 (coronavirus) continues to evolve, Intermountain’s priority is always the safety and health of our employees, our customers and the public. We know our customers look to us to provide safe and reliable natural gas service, an essential service which requires employees being available 24/7 to fulfill critical roles and emergency response.
We have instituted certain measures to help protect our employees from exposure to COVID-19 and to curb the potential spread of the virus in customer homes and facilities. We are closely following recommendations from the Center for Disease Control and Prevention (CDC). This includes recommendations on social distancing. These temporary practices may appear less friendly than the interaction you’ve come to expect from us, but please know we are committed during this difficult time to providing our same high level of customer service.
For more information on the measures we are taking to ensure the safety of our employees, our customers, and our communities, click here.
Change to Customer Service Hours
In an effort to accommodate both our customers and our staff during this difficult time, we are temporarily adjusting our customer service hours to 8 a.m.- 5 p.m., Monday through Friday. Emergency response will remain available 24/7 by calling 800-548-3679.
As always, you have the ability to manage your Intermountain account online. This includes making payments, starting or stopping service, updating contact information, and many other account functions. Online Account Services is always available on any device. Click here to learn more or to register your account.
Gas Meter Survey
Intermountain Gas Company personnel will be conducting an atmospheric corrosion survey on natural gas meters over the next few months.
Your gas meter may be selected for this survey. This survey includes an inspection of the meter and is necessary to comply with Federal regulations. The regulation requires our employees to physically assess the condition of our meters. Click below to find out more about this survey.
Property Portal for Property Owners and Landlords
View details and request changes to your Continuous Service Agreement online.
The following online tasks are available through the portal:
- Add or remove properties on your Continuous Service Agreement
- Check the service status of existing properties
- Determine if service at an address is in your name or a tenant’s name
SAVE MONEY… SAVE THE PLANET.
Installing high-efficiency natural gas appliances in your home is a smart investment that will save you money and improve your comfort. Energy-efficient equipment makes your energy dollars go farther!
Intermountain Gas offers customers a variety of incentives and conservation tips. Visit our energy efficiency page to learn more about how you can save energy and money.