BOISE, ID – Dec. 1, 2021 – Intermountain Gas Company received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to the J.D. Power 2021 Gas Utility Residential Customer Satisfaction StudySM.
The J.D. Power 2021 Gas Utility Residential Customer Satisfaction StudySM was released Wednesday. Intermountain Gas received a score of 796, which was the highest among midsize natural gas utilities in the West Region. The west midsize average score was 764. The study looks at six factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer service.
“Our employees take great pride in providing safe and reliable natural gas to our more than 390,000 customers in Idaho,” said Nicole Kivisto, president and CEO of Intermountain Gas. “We’re honored by this recognition of their hard work.”
The 2021 Gas Utility Residential Customer Satisfaction StudySM, in its 20th year, is based on more than 60,000 responses from residential customers of 85 large and midsize gas utilities across the continental United States. The study was fielded between January 2021 and October 2021.
Intermountain Gas Company is a natural gas distribution company serving approximately 391,000 residential, commercial and industrial customers in 76 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a Fortune 500 company and a member of the S&P MidCap 400 and the S&P High-Yield Dividend Aristocrats indices, and is Building a Strong America® by providing essential products and services through its regulated energy delivery and construction materials and services businesses. For more information about MDU Resources, see the company’s website at www.mdu.com. For more information about Intermountain, visit www.intgas.com.
Media Contact: Mark Hanson at 701-530-1093 or [email protected].