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J.D. Power recognizes Intermountain Gas Company for outstanding customer satisfaction

J.D. Power recognizes Intermountain Gas Company for outstanding customer satisfaction

BOISE, ID – September 14, 2017 – Intermountain Gas Company received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to a national study.

The J.D. Power 2017 Gas Utility Residential Customer Satisfaction StudySM was released Wednesday. Intermountain Gas received a score of 756, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 726. The study looks at six study factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer service.”

“To achieve this honor is outstanding recognition for our employees, who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Intermountain Gas. “We take great pride in serving our nearly 350,000 customers in southern Idaho.”

The 2017 Gas Utility Residential Customer Satisfaction Study, in its 16th year, is based on more than 61,000 responses from residential customers of 85 large and midsize gas utilities across the continental United States. The study was fielded between September 2016 and July 2017.

Intermountain Gas Company is a natural gas distribution company serving nearly 350,000 residential, commercial and industrial customers in 75 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., which provides essential products and services through its regulated energy delivery and construction materials and services businesses. It is traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s website at For more information about Intermountain, visit

Media Contact: Mark Hanson 701-530-1093 or [email protected]


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