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Intermountain Gas Company ranks highest in region in J.D. Power Study

BOISE, ID – Sept. 2, 2020 – Intermountain Gas Company received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to the J.D. Power 2020 Gas Utility Residential Customer Satisfaction Study.

The J.D. Power 2020 Gas Utility Residential Customer Satisfaction StudySM was released Tuesday. Intermountain Gas received a score of 774, which was the highest among midsize natural gas utilities in the West Region. The regional average score was 747. The study looks at six factors: safety and reliability, billing and payment, corporate citizenship, price, communications, and customer service.

“Our employees take great pride in providing safe and reliable natural gas to our more than 380,000 customers in Idaho,” said Nicole Kivisto, president and CEO of Intermountain Gas. “We’re honored by this recognition of their hard work.”

The 2020 Gas Utility Residential Customer Satisfaction Study, in its 19th year, is based on more than 60,000 responses from residential customers of 83 large and midsize gas utilities across the continental United States. The study was fielded between September 2019 and July 2020.

View the complete J.D. Power Press Release here.

Intermountain Gas Company is a natural gas distribution company serving approximately 381,000 residential, commercial and industrial customers in 76 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a member of the S&P MidCap 400 index and the S&P High-Yield Dividend Aristocrats index and is Building a Strong America® by providing essential products and services through its regulated energy delivery and construction materials and services businesses. For more information about MDU Resources, see the company’s website at For more information about Intermountain, visit

Media Contact: Mark Hanson at 701-530-1093 or [email protected].


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Call 701-530-1093 between 8 a.m. and 5 p.m. CT Monday through Friday.

Email: [email protected]