BOISE, IDAHO – December 3, 2025 – For the third consecutive year, Intermountain Gas Company has received the highest customer satisfaction ranking among midsize residential natural gas utilities in the Western United States.
The J.D. Power 2025 U.S. Gas Utility Residential Customer Satisfaction StudySM measures residential customers’ satisfaction with their gas utility in four U.S. geographic regions. The study examines satisfaction across eight dimensions: Monthly Cost; Trust; Safety & Reliability; Ease of Doing Business; Information Provided; People; Problem Resolution and Digital Channels.
Intermountain Gas received a score of 590, while the average score of the 11 utilities measured was 543.
“Being ranked tops in the west three years in a row is a tribute to all the hard-working men and women who provide safe and reliable natural gas service to more than 432,000 customers throughout southern Idaho,” said Garret Senger, Chief Utility Officer. “As Intermountain Natural Gas celebrates its milestone 75th Anniversary, this recognition affirms our commitment to the communities where we serve, work and live.”
The 2025 U.S. Gas Utility Residential Customer Satisfaction Study is based on responses from 72,765 online interviews conducted from January through October 2025 among residential customers of the 87 largest gas utility brands across the United States.