Northwest Gas Association Releases 2014 Gas Outlook

Source: Northwest Gas Association Website - March 24, 2014
This week the Northwest Gas Association (NWGA) released the 2014 edition of the annual Natural Gas Outlook Study, a regional look at natural gas supply, demand and infrastructure in the Pacific Northwest.


 J.D. Power recognizes Intermountain Gas for outstanding customer satisfaction for fourth straight year


BOISE, IDAHOSept. 18, 2013 – For the fourth straight year, Intermountain Gas Company received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region in a tie, according to a national study.

The 2013 J.D. Power Gas Utility Residential Customers Satisfaction StudySM was released today. Intermountain Gas received a score of 655, which tied for the highest among midsize natural gas utilities in the West Region. The regional average score was 646. The study looks at six survey areas: billing and payment, price, corporate citizenship, communications, field service and customer service.

“For the fourth year in a row, this is an outstanding recognition for our employees, who make it their highest priority every day to provide safe and reliable natural gas service,” said Scott Madison, executive vice president and general manager of Intermountain Gas. “Intermountain takes great pride in serving our more than 312,000 customers in southern Idaho.”

In its 12th year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.

Intermountain Gas Company is a natural gas distribution company serving approximately 312,000 residential, commercial and industrial customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s Web site at www.mdu.com. For more information about Intermountain, visit www.intgas.com.

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Media Contact: Mark Hanson at (701) 530-1093 or mark.hanson@mduresources.com

Intermountain Gas Restores Service to Customers After Idaho Fire, Evacuations

Picture of Beaver Creek Fire near Hailey, IdahoAugust 28, 2013 - Over the past month, a wildfire on the west side of the Wood River Valley near Hailey, Idaho, has scorched more than 113,000 acres, including some of the state’s most prestigious resort areas. Ignited Aug. 7 by a lightning strike, the Beaver Creek Fire prompted the evacuation of more than 400 homes in rural residential areas affected by the blaze, including Intermountain Gas Co. customers. 

Intermountain crews began shutting down local distribution systems Aug. 12 during the evacuation orders until the fire could be contained. The utility worked in tandem with emergency managers as the fire approached Hailey and began moving north to Ketchum, Idaho. More than 20 Intermountain employees assisted in shut-off operations.

Picture of Beaver Creek Fire near Hailey, Idaho“Everyone from our crews worked safely and efficiently under extreme conditions,” said Byron Defenbach, Manager of Energy Utilization for Intermountain. “Our employees worked long hours in heat, dust and smoke. We had no work injuries during shut-off and restoration efforts, and that’s a testament to the professionalism of our crews and their commitment to safety.”

Residents began returning to their homes Aug. 20 after the evacuation orders had been lifted, and the fire largely was contained.  Intermountain continued its operations by restoring energy services to homes. In order to do so, gas lines need to be purged and re-pressured. Technicians also had to go into each home to relight pilots for appliances.


Intermountain Gas Company files to Increase Prices

BOISE, IDAHO – August 9, 2013 -- Intermountain Gas Company filed its annual Purchased Gas Cost Adjustment (PGA) application with the Idaho Public Utilities Commission to change prices by an overall average increase of 4.15%, or $10.3 million, and if approved, would be effective October 1, 2013.  The main reason for the filing is an increase in the price of natural gas that Intermountain purchases for its customers.  The cost to move natural gas through the interstate pipelines to the Intermountain system has also increased.  Intermountain’s earnings will not increase as a result of the proposed change in prices and revenues.

If approved, residential customers using gas for space and water heating will see an average increase of 3.92%, or $1.85 per month.  Customers using natural gas for space heating only will see an average increase of $0.68 per month, or 1.88%, based on average weather and usage.  Commercial customers, on average, would see an increase of $14.18 per month or 7.26%.

The company is also proposing to eliminate the temporary credits that have been included in its current prices during the past year.  Newer temporary credits will be included going forward.  Even with this requested increase, the aforementioned gas-cost portion of Intermountain’s prices will be 49% lower than in 2005.

Scott Madison, Executive Vice President and General Manager of Intermountain said, “The United States economy is slowly recovering, and with this recovery, we are seeing more demand placed on our substantial North American natural gas reserves.  Increasing natural-gas-fueled electrical generation is also placing additional demand on supplies and delivery capacity.  While this increased demand is causing some upward price movement, overall natural gas prices remain much lower than they were just a few years ago.  The continued development of shale gas production in North America is expected to keep pace with increasing demand, maintaining overall price stability.”

Intermountain continues to urge all its customers to use energy wisely.  Conservation tips, information on government payment energy assistance, and programs to help customers level out their energy bills over the year can be found on the company’s website, www.intgas.com.

A Purchased Gas Cost Adjustment application is filed each year to ensure the costs Intermountain incurs on behalf of its customers are reflected in its sales prices. The request is subject to public review and approval by the Idaho Public Utilities Commission. A copy of the application is available at the Commission offices and on both the Commission’s and Intermountain’s websites.

Intermountain Gas Company is a natural gas distribution company serving approximately 320,000 residential, commercial and industrial customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as “MDU.” For more information about MDU Resources, visit the company’s website  at www.mdu.com. For more information about Intermountain, visit www.intgas.com.

View the full filing here.
     
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Media Contact: Byron Defenbach at (208) 377-6000  

J.D. Power and Associates recognizes Intermountain Gas for outstanding customer service for third straight year

BOISE, IDAHO – Sept. 19, 2012 – For the third straight year, Intermountain Gas Company received the highest ranking in satisfaction among residential natural gas customers in the midsize natural gas utilities segment of the West Region, according to a national survey.

The 2012 J.D. Power and Associates Gas Utility Residential Customers Satisfaction StudySM was released today. Intermountain Gas received a score of 663, highest among natural gas utilities in the West Region and well above the regional average of 634. Additionally, IGC scored highest in the West Region in four of the six survey areas: billing and payment, price, field service and customer service.

"This is outstanding recognition for our employees, whose priority every single day is to provide safe and reliable service," said Frank Morehouse, executive vice president and general manager of Intermountain Gas. "It’s a pleasure serving our more than 312,000 customers across southern Idaho."

In its 11th year, the study surveys customer satisfaction across a number of factors, including billing and payment, price, corporate citizenship, communications, customer service and field service.

Intermountain Gas Company is a natural gas distribution company serving approximately 312,000 residential, commercial and industrial customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as "MDU." For more information about MDU Resources, visit the company’s Web site at www.mdu.com. For more information about Intermountain, visit www.intgas.com.

Media Contact: Mark Hanson at (701) 530-1093 or mark.hanson@mduresources.com  


Intermountain Gas Company files to Decrease Prices

BOISE, IDAHO – August 10, 2012 -- Intermountain Gas Company filed its annual Purchased Gas Cost Adjustment (PGA) application with the Idaho Public Utilities Commission to decrease prices by 2.4%. The request is for a decrease of approximately $6.0 million and, if approved, would be effective October 1, 2012. The primary reason for the requested decrease is a continued decline in the commodity price of natural gas that Intermountain purchases on behalf of its customers.

Residential customers using gas for space and water heating will save an average 3.1% or $1.51 per month, while customers using natural gas only for space heating will see an average decrease of $0.17 per month or 0.4%, based on average weather and usage. Commercial customers, on average, would see a savings of $6.46 per month or 3.1%.

In addition to the price reduction, the company is also proposing to pass back to its sales customers credits that have accrued as a result of falling gas prices subsequent to the February 2012 price decrease. If approved as filed, those credits will be directly refunded to Intermountain’s residential, commercial and LV-1 customers through a one-time bill credit in December 2012. Each sales customer’s refund will equal $.03877 per therm times the customer’s billed usage from July 1, 2011 through June 30, 2012. The one-time credit combined with the proposed PGA price change described above equals an overall price decrease of 7.1%.

Frank Morehouse, Executive Vice President and General Manager of Intermountain said, "With the continued development of shale gas production in North America, natural gas reserves are more significant than originally anticipated and supply growth is outpacing any demand increase foreseen in the near future. This supply strength is reflected in these lower prices."

Intermountain continues to urge all its customers to use energy wisely. Conservation tips, information on government payment energy assistance, and programs to help customers level out their energy bills over the year can be found on the company’s website, www.intgas.com.

A Purchased Gas Cost Adjustment application is filed each year to ensure the costs Intermountain incurs on behalf of its customers are reflected in its sales prices. The request is subject to public review and approval by the Idaho Public Utilities Commission. A copy of the application is available at the Commission offices and on both the Commission’s and Intermountain’s websites.

Intermountain Gas Company is a natural gas distribution company serving approximately 315,000 residential, commercial and industrial customers in 74 communities in southern Idaho. Intermountain is a subsidiary of MDU Resources Group, Inc., a multidimensional natural resources enterprise traded on the New York Stock Exchange as "MDU." For more information about MDU Resources, visit the company’s website at www.mdu.com. For more information about Intermountain, visit www.intgas.com.

Media Contact: Byron Defenbach at (208) 377-6000

 

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