Nov yog cov ntsiab lus ntawm cov neeg siv khoom txoj cai rau Intermountain Gas Company cov neeg siv khoom nyob hauv tsev thiab cov lag luam me, raws li tau txiav txim los ntawm Idaho Public Utilities Commission (IPUC). Cov cai no suav nrog txoj cai thiab lub luag haujlwm ntawm cov neeg siv khoom thiab cov khoom siv hluav taws xob. Yog tias koj muaj lus nug txog cov cai no, hu rau Intermountain Gas lossis IPUC ntawm cov lej hauv qab no:
| Intermountain Gas tuam txhab | IPUC Consumer Assistance |
|---|---|
PO Box 7608 Ib, ID 83707-1608 208-377-6840 (Boise / Treasure Valley) 800-548-3679 (lwm thaj chaw) Fax: 208-377-6081 | PO Box 83720 Ib, ID 83720-0074 208-334-0369 (Boise / Treasure Valley) 1-800-432-0369 (lwm thaj chaw) Fax: 208-334-4045 |
Deposits/Policies
Puas yuav tsum tau tso nyiaj?
Tsis tas yuav tso nyiaj rau kev pabcuam tshwj tsis yog:
1. Koj muaj ib daim nqi tseem ceeb rau kev pabcuam ua ntej hauv plaub xyoos dhau los.
2. Koj qhov kev pabcuam raug txiav tawm rau ib qho ntawm cov laj thawj hauv qab no:
ib. Tsis them tus nqi.
b. Kev qhia tsis tseeb ntawm tus kheej.
c. Tsis them nyiaj rau kev puas tsuaj.
d. Kev siv tsis raug cai lossis tub sab nyiag kev pabcuam.
3. Koj tau muab cov ntaub ntawv cuav thaum lub sijhawm thov kev pabcuam.
4. Koj yog ib tus neeg siv khoom hauv tsev thiab tsis muaj kev pabcuam nrog Intermountain Gas rau lub sijhawm 12 lub hlis sib law liag hauv plaub xyoos dhau los thiab tsis dhau lub hom phiaj credit screen.
5. Koj thov kev pabcuam ntawm qhov chaw nyob uas tus neeg siv khoom qub uas tshuav nuj nqi dhau los rau kev pabcuam tshwm sim ntawm qhov chaw ntawd tseem nyob.
6. Koj tau txais ob los yog ntau tshaj sau Daim Ntawv Ceeb Toom Kawg Disconnect hauv 12 lub hlis.
7. Koj tau ua ntaub ntawv bankruptcy.
8. Koj yog ib tus neeg lag luam me ua ntawv thov kev pabcuam thawj zaug.
Koj tuaj yeem them cov nyiaj tso cia hauv peb lub hlis, ib feem peb ntawm cov nyiaj tso cia thaum lub sijhawm thov, nrog rau cov nyiaj seem tshuav them tsis pub dhau ob lub hlis.
Intermountain Gas them cov paj laum ntawm tus nqi them txhua xyoo los ntawm IPUC. Cov nyiaj tso cia, ntxiv rau cov paj laum, yuav tau rov qab thaum koj tawm hauv kev pabcuam lossis thaum koj tau them tag nrho cov nqi txaus siab rau 12 lub hlis sib law liag.
Hloov chaw them nyiaj, koj tuaj yeem tau txais kev pabcuam yog tias lwm tus neeg kos npe lees paub rau koj daim nqi. Tus neeg no, hu ua tus lav, yuav tsum yog Intermountain Gas cov neeg siv khoom ntawm tib chav kawm thiab muaj 12 lub hlis 'zoo keeb kwm credit nrog lub tuam txhab. Tus neeg lav yog lub luag haujlwm rau tus nqi sib npaug ntawm qhov tso nyiaj, thiab yuav raug tso tawm ntawm lub luag haujlwm tom qab 12 lub hlis ntawm kev them nyiaj txaus siab.
Kev Pabcuam Disconnection
Koj qhov kev pabcuam roj tuaj yeem raug txiav tawm nrog kev ceeb toom kom raug rau ib qho ntawm cov laj thawj hauv qab no:
1. Tsis them ib daim nqi los ntawm hnub kawg, lossis them nrog kev them nyiaj tsis raug hwm los ntawm lub txhab nyiaj.
2. Tsis them nyiaj tso nyiaj.
3. Tsis ua raws li kev npaj them nqi.
4. Qhia koj tus kheej yuam kev kom tau txais kev pabcuam.
5. Tsis kam nkag mus rau meter. Tus neeg siv khoom lossis tus neeg thov tsis kam lees lossis kam tiv thaiv cov nqi hluav taws xob nkag mus rau lub ntsuas.
6. Kev siv khib nyiab los ntawm cov khoom siv tsis raug.
7. Koj yog ib tug menyuam yaus uas tsis muaj peev xwm cog lus raws li ib tug neeg laus.
8. Koj tshuav tus nqi dhau los ntawm tus account uas twb muaj lawm lossis los ntawm tus account dhau los.
Kev ceeb toom thiab txais kev them nyiaj
Daim ntawv ceeb toom raug xa mus tsawg kawg xya hnub ua ntej hnub txiav txim.
Tsawg kawg yog 24 teev ua ntej kev txiav tawm, sim hu rau koj kom nco ntsoov koj ntawm daim ntawv ceeb toom thawj. Yog tias qhov kev pabcuam tsis raug txiav tsis pub dhau 21 hnub tom qab hnub tau thov, Intermountain Gas yuav rov qhia dua yog tias kev pabcuam yuav raug txiav.
Cov neeg ua haujlwm hauv tuam txhab tuaj xyuas cov neeg siv khoom thaj chaw kom tsis txhob cuam tshuam kev pabcuam rau kev tsis them nyiaj yuav tsis txais nyiaj ntsuab. Kev them nqi ntawm lub qhov rooj yuav tsum yog daim tshev, nyiaj xaj lossis ntawv pov thawj ntawm kev them nyiaj los ntawm lub koom haum them nqi.
Nyob rau hauv qhov xwm txheej ntawm kev lag luam tsis hwm los ntawm lub txhab nyiaj, lossis tsis ua tiav ntawm kev them nyiaj, Intermountain Gas tuaj yeem txiav kev pabcuam yam tsis muaj kev ceeb toom ntxiv.
Disconnections tsis ceeb toom
Kev pabcuam tuaj yeem raug txiav tawm txhua lub sijhawm yam tsis muaj kev ceeb toom rau cov neeg siv khoom yog:
1. Ib qho xwm txheej tam sim ntawd txaus ntshai rau koj lub neej, kev nyab xeeb ntawm lub cev lossis khoom.
2. IPUC, lub tsev hais plaub lossis lwm lub koomhaum pej xeem tau tso cai txiav txim rau kev txiav tawm.
3. Natural gas yog siv yam tsis tau kev tso cai.
Kev txwv ntawm kev sib cais
Kev pabcuam tsis tuaj yeem raug txiav yog tias:
1. Koj daim nqi them tsis tau them tag nrho tsawg dua $50, tshwj tsis yog tias daim nqi them rau ob lossis ntau lub hlis ntawm kev pabcuam.
2. Koj raug them rau lwm tus neeg siv khoom daim nqi, lossis rau lwm yam kev pabcuam.
3. Cov nqi them tsis tau them yog los ntawm kev yuav cov khoom tsis yog roj lossis kev pabcuam.
4. Daim nqi them tsis tau them yog rau kev pabcuam plaub lossis ntau xyoo dhau los tshwj tsis yog tus neeg siv khoom tau cog lus hauv kev sau ntawv kom them lossis them nyiaj ntawm daim nqi hauv plaub xyoos dhau los.
5. Koj tsis them cov nqi hauv qhov kev tsis txaus siab thaum muaj kev tsis txaus siab rau IPUC tab tom tshuaj xyuas.
6. Koj tsis them cov nuj nqis hauv qhov kev tsis sib haum xeeb thaum lub rooj plaub tseem tab tom tos ua ntej lub tsev hais plaub hauv lub xeev Idaho tshwj tsis yog tau tso cai los ntawm tsev hais plaub txiav txim.
Tsuas yog nyob rau hauv cov xwm txheej txawv txawv (saib kev sib txuas tsis muaj kev ceeb toom), kev pabcuam yuav tsis raug txiav tawm rau hnub Friday lossis hnub ua ntej hnub so raug cai lossis hnub Saturday, Hnub Sunday lossis hnub so raug cai.
Kev Xaiv Kev Them Nyiaj
Yog tias koj tsis tuaj yeem them koj daim nqi tag nrho, kev npaj tuaj yeem ua nrog Intermountain Gas kom them ib feem ntawm cov nyiaj them tam sim ntawd thiab cov seem hauv cov nyiaj them poob haujlwm. Yog tias qhov kev npaj no tau ua tiav, lub sijhawm yuav raug tsim los qhia seb qhov nyiaj tshuav yuav them li cas.
Intermountain Gas muaj ntau txoj kev them nyiaj uas muaj los pab koj tswj koj daim nqi them txhua hli: Theem Them pab koj cov peev nyiaj los ntawm kev them tus nqi txhua hli thoob plaws hauv lub xyoo. AutoPay yuav txiav tawm koj cov nyiaj tso cai tso cai txhua lub hlis ntawm koj lub tuam txhab nyiaj txiag. Rau cov uas tsim nyog, Winter Pay tso cai rau koj them ib feem ntawm koj daim nqi hluav taws xob thaum koj them tsis tau tag nrho cov nyiaj txhua hli. Peb qhov kev pabcuam them nqi online tso cai rau koj them koj cov nqi roj ntawm peb lub vev xaib; nws yog ib qho kev pab dawb, yooj yim thiab ruaj ntseg.
Cov xwm txheej kho mob
Cov neeg siv khoom nyob hauv tsev tuaj yeem ncua kev txiav tawm yog tias koj them tsis tau koj daim nqi thiab ib tus tswvcuab hauv tsev mus tas li yuav mob hnyav, lossis yog tias kev tsis sib txuas yuav ua rau muaj xwm txheej ceev. Ib daim ntawv pov thawj sau los ntawm tus kws kho mob lossis tus neeg saib xyuas kev noj qab haus huv, hais txog lub npe ntawm tus neeg cuam tshuam, yuav ncua kev ncua kev pabcuam rau 30 hnub txij li hnub tau txais. Qhov txuas ntxiv 30-hnub thib ob tuaj yeem tso cai yog tias thov.
Lub caij ntuj no tiv thaiv
Yog tias koj muaj menyuam yaus, cov neeg laus lossis cov neeg muaj mob hauv koj tsev neeg thiab tshaj tawm rau peb tias koj tsis tuaj yeem them koj daim nqi tag nrho thaum lub Kaum Ob Hlis, Lub Ib Hlis, Lub Ob Hlis, lossis Lub Peb Hlis, koj qhov kev pabcuam hauv tsev yuav tsis raug txiav rau qhov tsis them nyiaj rau lub sijhawm. cov hli ntawd. Yog tias, thaum koj tshaj tawm tias koj tsis muaj peev xwm them tag nrho, koj pom zoo muab tso rau hauv Lub Caij Nplooj Ntoos Hlav Caij Nplooj Ntoos Hlav (WPP), koj qhov kev tiv thaiv los ntawm kev tsis sib txuas yuav raug txuas ntxiv mus suav nrog lub Kaum Ib Hlis. Txhawm rau tau txais cov txiaj ntsig cuam tshuam nrog WPP, koj yuav tsum them koj tus lej WPP txhua lub hlis.
Kev ceeb toom thib peb
Raws li cov neeg siv khoom nyob hauv tsev, koj tuaj yeem xav tau ib tus neeg thib peb ceeb toom txog kev ncua kev pabcuam. Koj tuaj yeem xaiv ib tus phooj ywg, kwv tij, tus tswv cuab ntawm pawg ntseeg, lossis lub koom haum. Tus neeg thib peb tsis yog lub luag haujlwm them koj cov nqi, tab sis yuav ua tau li ntawd.
Rate Information
Intermountain Gas yog ib qho kev tswj xyuas kev siv hluav taws xob raws li txoj cai ntawm IPUC. Lo lus "kev tswj hwm kev siv hluav taws xob" txhais tau hais tias cov neeg tswj hwm yuav tsum pom zoo rau peb cov nqi thaum muaj kev hloov pauv hloov pauv los ntawm Intermountain Gas.
Yam khoom twg nyob hauv peb cov nqi roj?
Cov nqi uas peb them cov neeg siv khoom hauv tsev thiab kev lag luam rau cov roj uas peb xa tuaj suav nrog ob yam tseem ceeb: Tus Neeg Siv Khoom thiab Tus Nqi Therm Them, uas suav nrog Tus Nqi Them Roj thiab Tus Nqi Tshaj Tawm.
Tus Neeg Siv Khoom yuav rov qab tau ib feem me me ntawm cov nqi uas tshwm sim los muab kev pabcuam rau koj lub tsev lossis kev lag luam.
Therms txheeb xyuas lub peev xwm cua sov uas muab los ntawm cov nkev ntuj. Ib lub therm sib npaug ntawm lub peev xwm cua sov ntawm 100,000 British Thermal Units (BTU).
Tus nqi ntawm Cov Roj suav nrog cov nqi nruab nrab ntawm cov nqi roj nrog rau cov kav dej hauv xeev thiab cov nqi khaws cia uas tshwm sim los xa cov roj av mus rau Intermountain lub chaw faib khoom hauv zos. Nws kuj tseem suav nrog qhov "Purchased Gas Adjustment" (PGA).
Tus Nqi Tshaj Tawm suav nrog cov nqi uas tau tshwm sim los hloov cov pa roj av los ntawm Intermountain qhov chaw faib khoom hauv zos.
Ntawm cov neeg siv khoom hauv vaj tse peb sau tus nqi me me kom rov qab tau cov nqi tshwm sim los ntawm Lub Tuam Txhab rau nws cov kev pab cuam hluav taws xob hauv vaj tse.
PGA yog dab tsi?
Nws yog ib txoj hauv kev los daws qhov teeb meem lossis "qhov tseeb" cov nqi Intermountain them rau kev yuav khoom thiab thauj roj rau peb cov neeg siv khoom, piv rau cov nqi se tam sim no. Tus nqi peb them rau cov roj av hloov pauv txhua hnub, tab sis cov nqi peb them peb cov neeg siv khoom ib txwm hloov ib zaug ib xyoos los ntawm PGA mechanism. Intermountain cov nyiaj khwv tau los tsis hloov pauv raws li qhov kev xav tau hloov pauv tau cuam tshuam hauv PGA.
Cov Nqi: Intermountain faib cov nqi raws li hom kev pabcuam. Cov nqi no, lossis cov nqi se, txiav txim siab cov nqi siv los suav koj daim nqi. Cov nqi tau pom zoo los ntawm Idaho Public Utilities Commission:
• RS (Kev Pabcuam Chaw Nyob): Muaj feem xyuam rau txhua tus neeg siv khoom siv hluav taws xob rau lub tsev.
• GS-1 (Kev pabcuam dav dav): Muaj feem xyuam rau cov neeg siv khoom uas nws cov kev xav tau rau cov roj ntuj tsis pub tshaj 2,000 therms ib hnub twg, ntawm txhua qhov chaw ntawm lub tuam txhab kev faib khoom. Cov kev xav tau ntau tshaj 2,000 therms ib hnub twg tuaj yeem ua haujlwm raws li lub sijhawm teem sijhawm thaum ua tiav daim ntawv cog lus kev pabcuam ib xyoos.
• IS-R lossis Interruptible Snowmelt (Residential): Raws li cov neeg siv khoom nyob hauv tsev, koj yuav raug them nqi raws li tus nqi no yog tias koj siv cov pa roj ntsha los yaj cov daus thiab / lossis dej khov rau ntawm txoj kev taug kev, txoj kev tsheb, lossis lwm yam khoom siv zoo sib xws.
• IS-C lossis Interruptible Snowmelt (Kev Lag Luam): Cov neeg siv khoom lag luam me uas siv cov roj ntuj los yaj cov daus thiab/lossis dej khov yuav raug nqi raws li tus nqi no.
Yog tias koj nyuam qhuav tau hloov pauv koj cov khoom siv roj av uas yuav cuam tshuam rau koj qhov kev faib tawm, thov hu rau Intermountain Gas Customer Service.
Tus nqi Franchise: Intermountain Gas tau txais txoj cai los tsim, tswj thiab ua haujlwm ntawm cov pa xa hluav taws xob thiab kev xa tawm los ntawm cov nroog feem ntau peb muab kev pabcuam. Tus nqi txhua xyoo ntawm kwv yees li 3 feem pua yog sau nrog tus neeg siv khoom tus nqi txhua hli thiab hla mus rau cov nroog no. Yog tias tus neeg siv khoom nyob sab nraud lub nroog txwv, tus nqi franchise hauv nroog tsis siv.
Cov txheej txheem tsis txaus siab
Koj tuaj yeem sau ntawv tsis txaus siab nrog peb txhua lub sijhawm. Thaum tau txais koj qhov kev tsis txaus siab, nws yuav raug tshuaj xyuas tam sim ntawd. Cov txiaj ntsig ntawm peb qhov kev tshawb nrhiav yuav muab rau koj thiab koj yuav muaj sijhawm los tham txog peb qhov kev tshawb pom nrog peb. Yog tias koj tseem tsis txaus siab tom qab hu rau peb, kev tsis txaus siab yuav raug xa mus rau IPUC txhua lub sijhawm. Koj qhov kev pabcuam yuav tsis raug txiav tawm raws li cov ntsiab lus ntawm qhov kev tsis txaus siab thaum nws tseem tab tom tshawb xyuas yog tias koj tseem them tag nrho cov nyiaj uas tsis muaj kev sib cav.
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