For your protection, we add a distinctive-smelling chemical called Mercaptan to our natural gas. This distinctive odor allows you to detect the slightest amount of natural gas in the air and take the appropriate safety precautions. If you would like us to send you a gas odor "scratch and sniff" card, please let us know using our email form and one will be sent to you.
If you smell gas indoors DO:
If you smell gas indoors, DO NOT:
When you call to report a gas leak, be ready to tell the Intermountain Gas Company representative where the odor is most noticeable. Is it near an appliance? Near your meter? Or just a general odor? The representative will also ask how long you have been noticing the odor. We will send a service technician to the location of the reported odor as quickly as possible to determine if there is a problem. There are no charges associated with this type of call.
To connect your mobile home to the gas line, you can call any heating/plumbing contractor from your local telephone book. The contractor will let you know if you need to obtain a gas permit in the city where you live. The contractor will then install the necessary gas pipe from the main line to your mobile home.
Before your gas service can be turned on, your gas pipe must be pressure tested in front of your City Inspector or an Intermountain Gas Company representative. The pipe must withstand an air test of 20 pounds for 20 minutes on a 30-pound gauge. These gauges are available upon special request from Intermountain Gas Company offices and require a $10 refundable deposit. (Service technicians do not ordinarily carry these gauges in their vehicles.) Make sure you disconnect your appliances and perform the pressure test against the shut-off valve in the line before each appliance, NOT against the appliance control.
Once your gas line is installed and pressure tested, use our online Start Service form or call our Customer Service Center at 1-800-548-3679 to set up your Intermountain Gas Company account.
The following answers apply:
If you are a residential customer you may need to pay a deposit if any of the following has occurred within the past four years:
The deposit requirement can be waived if another Intermountain Gas Company customer, with good credit and who is of the same rate class, signs a written guarantee of payment. This person called the guarantor, is responsible for an amount equal to the deposit amount. The guarantor will be released from obligation after twelve months of satisfactory payments have been made.
If you are a commercial customer and have not established a satisfactory payment history with Intermountain Gas Company, a deposit will be required.
Deposits are calculated at 1/6 of the estimated annual usage for customers with heating and water heating. For customers who use gas service for space heating purposes only, the deposit will not exceed the total of the two highest months’ bills during the previous twelve months. Deposits can be paid in three installments; one third of the deposit is due at the time of application, with the two remaining installments payable within two months.
The deposit plus interest will be refunded when you leave service or have paid your bills satisfactorily for 12 months.
If your service is turned on during regular business hours, you will be charged a $14 initiation fee with your first regular bill. If your service is turned on after hours, you will be charged $40. (It does not matter what time of day you complete our online Start Service form. The additional charge only applies if you request that the service technician come to your home outside of normal business hours.)
Your gas meter measures the volume of gas that you use in cubic feet. Most of our service territory is read through AMR (Automated Meter Reading). It is a method of remotely reading meters using advanced communications technology. This technology allows us to read your meter from a mobile meter reading vehicle once a month, instead of the manual read taken by a meter reader.
A billing factor is an adjustment made to each customers bill to insure the customer receives the heating value from the gas they pay for. In general, 100 cubic feet of gas generates one therm of heat energy. However, the amount of heat generated varies depending on the weather, your altitude, delivery pressure and the source of the natural gas (Canadian or domestic). These factors are monitored and used to compute your billing factor. The volume of gas used is then multiplied by the billing factor to determine how many therms to bill. You are charged the current price per therm for natural gas used.
You can find your bill due date on your monthly statement. Current charges are considered past due 15 days after the bill was mailed or would have been mailed if you are receiving an e-bill.
Payments made by check or electronically that are dishonored by the bank will be assessed a $20.00 returned payment fee.
Intermountain Gas Company offers self service options via your telephone any time, 7 days a week. Self service options include accessing your account balance, requesting a copy of your 24 month usage history or most recent billing statement and requesting a payment extension. Please have your 12 digit Intermountain Gas account number available when you call. Our customer Service number is 377-6840 in the Treasure Valley, or 1-800-548-3679 for all other areas.
Intermountain Gas Company offers a Landlord Program. Absentee owners who wish to keep natural gas service active at properties between tenants may enter into a Continuous Service Agreement. For more information about the Landlord Program, or to obtain a Landlord Continuous Service Agreement, call our Customer Service Center at 377-6840 in the Boise/Treasure Valley or 1-800-548-3679 in all other areas.
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