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Do you have other questions about obtaining natural gas service?

 

 

 

 

 

 


Question: What is the process for obtaining natural gas service?

Answer: Natural gas has become the energy source of choice for the overwhelming majority of new homeowners in Southern Idaho.  And every year, more and more existing homeowners throughout our service territory convert to natural gas.  We are proud to point out that Intermountain Gas Company celebrated the addition of our 200,000th customer during 1999, and we're still growing, with over 240,000 at the end of 2003. To find out some of the advantages of natural gas, we encourage you to take a look at Why Choose Natural Gas.

If you plan to build a new home, consider using natural gas appliances wherever possible - space heat, water heating, fireplace, cooking, clothes drying, barbecue, radiant patio heat, pool/spa heater, sauna heat, garage/shop/stable space heat, outdoor lighting, driveway/sidewalk snow melt - there are many wonderful uses for natural gas.  In a new home it's simple to have the gas piping installed before the walls are covered.  Talk with your builder and your gas equipment dealer.  They can handle all the arrangements.

If you wish to convert your existing home to natural gas, we advise people to get cost estimates from at least 2 or 3 heating dealers in your area.  In most cases, the dealer you select can handle the entire process, including coordinating with Intermountain Gas Company for your service line installation.  Depending on the time of year, your gas service line will be installed anywhere from 1 to 3 weeks after you sign the service line agreement. One word of caution, however.  In many parts of our service territory, Idaho's sometimes harsh winter weather can delay service line installation for many weeks. In an instance such as a mid-winter emergency no-heat situation, Intermountain Gas Company will make every effort to install your service line as quickly as possible, provided all the required parameters have been met--see next section.  Don't wait until winter to replace an aging furnace.

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Question: How much will it cost to have the gas line to my house installed?

Answer: If our gas main is located on your street, in front of your home, Intermountain Gas Company can, typically run up to 135 feet of service line to a 1,500 square-foot home using a natural gas furnace free of charge.  The rules and regulations under which we operate require that each customer's individual natural gas consumption must justify the capital cost necessary to serve that customer.  In other words, the bigger your home, and the more gas appliances you install, the higher your potential gas usage, and therefore, the greater investment we can make to provide natural gas service.

Many times, a prospective customer is located so far away from our mains that despite the size of their home and the number of appliances they wish to install, they must make a cash contribution to the cost of running the line to serve them.  Each instance is handled on a case by case basis.  The best way to find out is to call the nearest Intermountain Gas Company office and talk to one of our marketing representatives.  They can provide all of the information you'll need.  Again, your heating dealer can help with this process, as well.

One caveat:  The cost calculations Intermountain Gas Company makes with regard to providing service assume that newly-served customers install and utilize all of the natural gas equipment they agreed to when they signed up to get the service line installed.  This is regardless of whether the service line was free or if the customer made a cash contribution to the cost of the service line.  If the customer does not install and utilize the equipment they agreed to within the time specified on the service line agreement, that customer may have to reimburse Intermountain Gas Company for up to the entire cost of the service line, over and above any cash contribution they may have already made.

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Question: When is the best time of year to convert to natural gas?

Answer: Right now is the best time to begin enjoying the comfort and value of natural gas service. Don't wait for your old furnace to quit on you in the middle of freezing weather. The IGC construction crews can generally install service lines year-round. If you are considering converting to natural gas, call your local Intermountain Gas Company office to find out about service line installation scheduling. Why wait to begin enjoying the advantages of natural gas.

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Question: Is natural gas available at my home or business?

Answer: The Intermountain Gas Company system serves most of the communities throughout southern Idaho.  If a nearby neighbor has natural gas service, then the chances are it's available to you.  If you are unsure as to the availability of Natural Gas, go to the Service Territory Map, click on your town, and the location and phone number of the nearest Intermountain Gas Company office will appear.  You can contact IGC marketing, leave your name, complete address, and the nearest cross-street to your home, and an Intermountain Gas Company marketing representative will get back to you. Most heating dealers will handle these details for you, as well.  If you are building a new home, once you know that Natural Gas is available, make sure that your builder includes Natural Gas equipment wherever applicable.

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Question: Do I need to install both a natural gas furnace and a water heater?

Answer: Whether a new home or an existing-home conversion, we encourage you to specify both a natural gas furnace and water heater.  Intermountain Gas Company's RS-2 residential gas price is considerably lower on average to those customers who heat both their home and their water with Natural Gas. The higher RS-1 residential gas price applies to those customers who do not have both a Natural Gas furnace and a Natural Gas water heater.  Many homeowners find that the overall savings on both space and water heating because of the lower RS-2 price more than compensates for the additional cost of a water heater conversion.  Plus, a natural gas water heater has a much faster recovery time than an electric unit.  Virtually all of the new single-family homes that use natural gas also choose a natural gas water heater.  Of course, the lower RS-2 price applies to all of your gas appliances, once you have both a natural gas furnace and water heater.

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Question: Should I install a high-efficiency natural gas furnace?

Answer: Intermountain Gas Company encourages conservation of our natural resources through the use of high-efficiency equipment whenever possible.  We would recommend that you approach the decision from an economic basis as well.  That is to say, will the cost savings in using a high-tech furnace justify the additional cost of the equipment?  The Cost Comparison can give you some guidance in the potential savings.  If you convert your existing home from another energy source to a 90% or greater efficiency natural gas furnace, you may be eligible for a $200 cash rebate.

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