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For more information on any of the Intermountain Gas Press Releases contact: Mike Huntington (208) 377-6059

News Release
October 17, 2000  Contact:  Mike Huntington
Vice President
Marketing & External Affairs
(208) 377-6059

 

INTERMOUNTAIN GAS COMPANY OPENS UP VIRTUAL OFFICE

Boise, Idaho - Today, Intermountain Gas Company (IGC) announced the launch of its customer service website at www.intgas.com. According to Paul Powell, Senior Vice President - Administration, "Intermountain Gas has an excellent reputation of providing quality customer service through both our local offices and central call center. The objective of this new website is to open a third channel for our customers to conduct business with us.  As more and more of our customers choose to conduct their business via the Internet, Intermountain Gas Company wants to be there for them."

Visitors to the site can take advantage of a number of functions such as start or stop gas service, view consumption and billing history, update account information, view and pay their bills, obtain conservation and usage tips, and access information about various IGC customer programs and services.  All of this is available 24 hours a day, 7 days a week in a secure, user-friendly environment. A customer can accomplish any transaction on the website that they could by visiting one of the local IGC offices, without having to deal with weather, traffic or office hours.

IGC customers who log into the site can sign up for electronic bill presentment and payment (EBPP), either through IGC Direct, an exclusive free electronic payment service, or through any of the numerous banks, bill payment sites or portals powered by Checkfree.  Customers enrolled in an EBPP program will receive an email notification when their bill is ready to be viewed and paid.

"We're excited to offer the convenience of online customer service and electronic bill presentment and payment to our customers", said Powell. "We hope to expand the site in the future with additional customer service functions and other e-business capabilities."

Intermountain Gas Company, based in Boise, Idaho, is the major provider of natural gas services to Southern Idaho, serving 212,000 residential, commercial and industrial customers.

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