Question: What
is IGC Direct?
Answer: IGC
Direct is a service that Intermountain Gas Company
offers to customers that allows them to receive and/or
pay bills online.
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Question: How
do I make a payment with IGC Direct?
Answer: If
you are enrolled for Online Account Services and
have logged in: From the Home Page, click on the
E-Payment Center button. Enter your IGC Account number
and your checking account information. Then schedule
your payment. If you have not enrolled for Online
Account Services yet: From the Home page, click on Enroll
for Online Account Services and fill out the
enrollment form. After completing the form, follow
the directions above.
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Question: Can
I choose the way I receive my Intermountain Gas bill?
Answer: Yes.
If you wish to view your bill online instead of receiving
it in the mail, go to the E-Payment Center where
you can choose the method of bill delivery you prefer.
If you choose an online bill (e-bill), we will send
you an email notification each month when your e-bill
is available to view and/or pay online.
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Question: If
I elect to receive my bill online with IGC Direct,
will I continue to receive a paper bill?
Answer: You
will receive one more paper bill by mail. In the
future you will not receive paper bills; instead,
you will be able to view and pay your bills online.
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Question: Is
there a cost to receive my bill online via IGC Direct?
Answer: There
is no charge to receive and/or pay your bills using
our IGC Direct online services.
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Question: If
I receive my bill using IGC Direct, how will I pay
my bill?
Answer: Your
bill is delivered electronically. By clicking on
E-Payment Center you can view and/or pay your bill
online. It is easy to make an online payment. After
viewing your bill, just click on Pay Bill, enter
the amount of the payment and schedule the payment
date. Or, you may choose any of the other traditional
methods to make your payment: mail, pay station,
night drop, IGC office.
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Question: What
if I forget to look at my IGC Direct online bill?
Answer: Forgetting
to look at your online bill is no different than
forgetting to look at a regular paper bill.
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Question: Placing
information about myself or my financial accounts
on the Internet makes me nervous. How will my transactions
be kept confidential and safe from others?
Answer: Transactions
to and from Intermountain Gas Company's Web pages are
encrypted. Essentially this means that any information
sent between your browser and Intermountain Gas Company
is scrambled, using state-of-the art equipment, while
it is being communicated. This is a standard protective
measure being used by the majority of businesses today
that are performing financial transactions on the Internet.
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Question: Whom
do I contact if I have more questions about the IGC
Direct program?
Answer: Please
feel free to email Intermountain
Gas Company's Internet Customer Service or call us
toll-free 1-877-510-6206, Monday through Friday 7
AM - 7 PM MST.
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Question: When
are e-bills available for viewing?
Answer: We
will send you an email notification advising you
of your e-bill’s availability. Typically it
will arrive a day or so prior to when you would normally
receive your paper bill in the mail.
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Question: Where
can I find my IGC account number?
Answer: Look
on your most recent paper bill. Your account number
is located in the upper right-hand side.
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Question: Does
an e-bill look like a regular paper bill?
Answer: Yes.
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Question: How
can I add additional IGC accounts to pay online?
Answer: This
can be done by clicking on the “Update Info” button.
Then select "Update Intermountain Gas Company
Account(s)" where you can enter additional accounts.
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Question: What
happens if I no longer want to pay online?
Answer: No
problem. Use any of the traditional methods to pay
your IGC bill.
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Question: I
want to start getting a paper bill again, what do
I need to do?
Answer: Go
to the E-Payment Center. From Payment Delivery Settings,
select the bill delivery option you prefer.
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Question: Can
I be enrolled in AutoPay (IGC Direct) and still receive
an e-bill?
Answer: Yes,
To change your bill delivery method to e-bill, go
to the Bill Delivery Settings section of the E-Payment
Center. Select E-bill and press Update. You will
receive an email notification each month when your
e-bill is ready to view.
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Question: My
IGC bill is paid automatically with the AutoPay service,
is there a way to view my bill online so that I won’t
get a paper bill?
Answer: Yes,
with IGC Direct, our free e-bill service. Just go
to our E-Payment Center and from Bill Delivery Settings
select E-bill as your bill delivery method.
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