Question:
What payment methods are accepted for online bill
payments?
Answer: Credit card (MasterCard, Visa, Discover), ATM debit card
(Star, Pulse, NYCE, ACCEL), and ACH/electronic check
payments are accepted.
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Question: Do I have to use the online payment service?
Answer: No,
The online payment service is offered for your
convenience only, and is one of many payment options
available to Intermountain Gas Company customers.
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Question: What information will you ask for if I make my
payment online?
Answer: To
make a payment with a credit or ATM debit card, have the
following information ready:
-
Your 12-digit IGC
account number located on your statement
-
The dollar
amount you wish to pay
-
The credit or
ATM debit number on the front of your card
-
Your security
code located on the back of your credit card in the
signature strip. It
is at least 3 digits and is always printed AFTER
your credit card number (see illustration).
-
Month/Year
expiration date
-
Zip code where
the card statement is mailed
-
Be sure to
print out the confirmation page for your records.
To make a payment with a
checking account, have the following information ready:
-
Your 12-digit IGC
account number located on your statement
-
The dollar
amount you wish to pay
-
The routing
number and checking account number. The routing
number is the 9-digit identifier that is specific to
your bank. It is located between the two symbols on
the bottom left-hand side of the check. Your
checking account number immediately follows your
bank's routing number as the second set of numbers
(see illustration).
-
Be sure to
print out the confirmation page for your records.
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Question: Why would the 'Authorize' or 'Next' buttons be
gray when making an online payment?
Answer:
This situation can result for the following reasons:
Browser
Incompatibility. BillMatrix/Quick Payment supports
Microsoft Internet Explorer 6.0 and above. Netscape
and many other Internet browsers are not supported
by the BillMatrix/Quick Payment system.
Verify that all of the fields on the screen have
been filled in with the correct information. Only
fields that are necessary for payment processing are
included on the Web screens, so all fields must be
appropriately updated in order to proceed to the
next page.
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Question: What confirmation do I receive when I make an
online payment?
Answer:
The interactive Voice Recognition system will
automatically give you a confirmation number when your
payment is processed. We encourage you to write down
your confirmation number for your records.
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Question: Can I retrieve my confirmation number if I did
not record it at the time I made my payment?
Answer:
Yes. In the case of credit card,
ATM debit card, or ACH/electronic check payments, you
can call 1-866-558-2808 to receive the confirmation
number.
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Question: I
have received a Final Disconnect Notice, can I make
my payment with BillMatrix?
Answer: Yes,
you can make your payment through BillMatrix. However,
you should contact Intermountain Gas Customer Service
with your payment confirmation number to avoid possible
disconnection of your gas service.
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Question: My
account has been disconnected. If I make my payment
through BillMatrix when will my account be reconnected?
Answer: After
paying the entire past due balance, in addition to
the BillMatrix convenience fee, you must contact the
IGC Customer Service Department to schedule a reconnect.
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Question: When will the payment be posted on my account?
Answer:
Card payments made before midnight, MST, will be posted
to your account the next business day (except on
weekends or holidays). Payments made after midnight,
MST, will be posted to your account the following
business day (except on weekends or holidays).
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Question: Whom should I contact if I have a question or a
problem?
Answer:
Questions about this payment service should be
directed to 1-866-558-2808, Monday-Friday, 6:30 AM -
7:00 PM MST. Call Intermountain Gas with questions about
your bill or gas services
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